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"Customer Satisfaction Pilot Studies and Analysis"
Prepared for:
The Office of the Workforce Excellence Network Employment and
Training Administration
U.S. Department of Labor
Washington, DC 20210
Table of Contents
Executive Summary
Introduction
Overview
Response Rates
Basic Descriptive Statistics
Alternatives to the Average
Dispersion of Responses
Response Comparisons
Examples of Analyses from Pilot
Studies
Comparisons Over Time
ASCI Questions/Index and Additional
State Questions
Overall Satisfaction and Outcomes
Summary
Appendix A: Participant Data
State A Participants
State B Participants
State C Participants
State D Participants
State E Participants
State F Participants
Appendix B: Employer Data
State B Employers
State D Employers
State E Employers
State F Employers
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Contact Staff
Address
The Charter Oak Group, LLC
114 Ridgewood Rd.
Glastonbury, CT 06033
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