Customer Satisfaction Pilot Studies and Analysis

Appendix C

Effect of Being Employed with General Satisfaction and Specific Satisfaction with Services

State A:

Employed
N
Mean
Significant
Sat with help in learning about your skills
Yes
240
8.15
YES
No
134
7.51
Sat with info about occupations
Yes
216
7.89
No
119
7.71
Sat with help in choosing occupational types
Yes
192
8.27
No
115
7.90
Sat with info about skills
Yes
233
8.35
No
125
8.14
Sat with service planning
Yes
242
8.19
No
118
8.35
Sat with info on job search
Yes
258
8.64
No
147
8.34
Sat with information about employers expectations
Yes
216
8.62
No
125
8.36
Sat with currennt job referrals
Yes
224
8.06
No
103
7.93
Sat with basic skills training
Yes
102
8.21
No
62
8.47
Sat with job skill training
Yes
225
8.61
No
112
8.33
Sat with OJT skills training
Yes
113
8.50
No
68
8.62
Sat with support services
Yes
120
8.52
No
61
8.59
Sat with contact during training or services
Yes
202
8.27
No
104
8.21
Overall satisfaction
Yes
310
8.16
No
174
7.81
Compared to expectations
Yes
313
7.57
No
170
7.21
Compared to the ideal
Yes
305
7.55
YES
No
168
6.85
Availability of staff
Yes
309
8.06
No
174
7.84
Staff understood needs
Yes
310
8.07
No
176
7.60
Timeliness of help from staff
Yes
314
8.19
No
177
7.89
Quality of info and advice
Yes
314
8.24
No
176
7.82
Amount of choice offered
Yes
308
7.64
No
172
7.30
Amount of paperwork filled out
Yes
308
7.65
No
171
7.22
Staff followed through
Yes
311
7.97
YES
No
172
7.48
Convenience of location
Yes
316
8.46
No
177
8.51
Use services again
Yes
312
8.42
No
172
7.97
Recommend to a friend
Yes
313
8.89
YES
No
173
8.38
ACSISAT
Yes
319
75.10
YES
No
180
69.91
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