References
General References
Ammons, David N. (1995). Accountability For Performance: Measurement and Monitoring in Local Government. Washington, DC, ICMA.
Bouckaert, Geert (1993). "Measurement and Meaningful Performance." Public Productivity and Management Review, vol. XVII, no. 1 (Fall). pp. 31-43.
Gore, Albert. (1993). From Red Tape to Results: Creating a Government That Works Better and Costs Less: Report of the National Performance Review. Washington, DC, Random House.
Kaplan, Robert S., and Daniel P. Norton (1992). "The Balanced Scorecard - Measures That Drive Performance," Harvard Business Review, January-February. Pp. 71-79.
Kiel, L. Douglas, (1994). Managing Chaos and Complexity in Government. San Francisco, CA, Josey-Bass.
Kravchuk, Robert S. and Schack, Ronald W. (1996). "Designing Effective Performance Measurement Systems Under the Government Performance and Results Act of 1993," Public Administration Review, July/August, pp.348-358.
Martin, Lawrence L., "Performance Contracting For Professional and Other Services," Presented at 1999 Annual Meeting of American Society For Public Administration, Orlando, FL, April 9, 1999.
Osbourne and Gaebler, (1992). Reinventing Government. Lexington, MA, Addison-Wesley.
Schack, Ronald W. (1999). "Linking Process and Outcomes: Performance Measurement at the Connecticut Department of Labor, " PA Times, May.
Senge, Peter M., (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. New York, NY, Doubleday.
Wheeler, Steven, (1987). Understanding Variation: The Key to Managing Chaos. Knoxville, Tennessee, SPC Press, Inc.
Wholey, Joseph, Hatry, Harry, and Newcomber, Katherine, (1994). Handbook of Practical Program Evaluation. San Francisco: Josey-Bass
Lean Manufacturing
Cusumano, Michael A. and Nobeoka, Kentaro. (1998). Thinking Beyond Lean: How Multi-Project Management is Transforming Product Development at Toyota and Other Companies. New York: The Free Press.
Womack, James P. and Jones, Daniel T., (1996). Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon and Schuster.
Benchmarking
Ammons, David N., (1996). Municipal Benchmarking: Assessing Local Performance and Establishing Community Standards. Thousand Oaks, CA, Sage Publications.
Keehley, Patricia, Medlin, Steven, McBride, Sue, and Longmire, Laura, (1997). Benchmarking for Best Practices in the Public Sector. San Francisco, CA. Josey-Bass.
Problem-Solving Tools
Brassard, Michael and Ritter, Diane. (1994). The Memory Jogger II. Methuen, MA, Goal /QPC.
Research Design
Campbell, Donald T. and Stanley, Julian C., (1963). Experimental and Quasi-Experimental Designs for Research. Chicago: Rand-McNally.
Cook, Thomas, and Campbell, Donald T., (1979). Quasi-Experimentation: Design and Analysis for Field Settings. Boston, MA, Houghton-Mifflin.
Data Display
Tufte, Edward R., (1983). The Visual Display of Quantitative Information. Cheshire, CT, Graphic Press.
Tufte, Edward R., (1990). Envisioning Information. Cheshire, CT, Graphics Press.
Tufte, Edward R., (1997). Visual Explanations. Cheshire, CT, Graphics Press.
Teams/ Group Process
Moore, Allen B. and Feldt, James A., (1993). Facilitating Community and Decision-Making Groups. Malabar, FL, Krieger Publishing.
Scholtes, Peter R., Joiner, Brian L., and Streibel, Barbara J., (1996). The Team Handbook. Madison, WI, Oriel, Inc.