Barry A. Goff, Ph.D.
Barry Goff has consulted on performance management and accountability to the private sector and to federal, state, and local government for the past 15 years. He holds a doctorate in social psychology and taught for several years at the University of Connecticut in the graduate program for adult educators.
As a consultant, he has developed customer satisfaction surveys for Canberra Industries, Connecticut Mutual Life Insurance Company, General Foods Corporation, and many agencies of state and local government. He also guided the development of a complete performance management system for Connecticut’s Department of Labor, the Workforce Investment Board in San Diego, CA, the City of Philadelphia, and the Commonwealth of Kentucky.
He consults to various divisions of the United States Department of Labor (USDOL) on workforce performance and customer satisfaction issues. He also works with the USDOL regions on issues of performance and customer satisfaction. More recently he has worked with community action agencies of southern New England to develop and implement a self-assessment and continuous improvement process.
Ronald W. Schack, Ph.D.
Ron Schack holds a doctoral degree in Political Science from the University of Connecticut. His areas of expertise include public budgeting, resource allocation modeling, revenue forecasting, structural equation modeling, activity-based costing, performance measurement development, and multi-mode program evaluation.
Prior to joining the Charter Oak Group, LLC, Ron managed
the performance measurement unit of the Connecticut Department of Labor.
He has published articles on performance management in Public
Administration Review and PA Times,
and often presents at state and national conferences on performance measurement
issues. Ron consults to federal, state, and local agencies on performance
management, problem-solving, program evaluation and decision support issues.
Bennett Pudlin, J.D.
Prior to joining the Charter Oak Group, Bennett Pudlin worked for 17 years at the Connecticut Department of Labor, most recently as Chairman of the Employment Security Board of Review. As the executive head of the unemployment insurance appeals system, he pioneered the use of customer satisfaction surveys in the appeals process and directed improvement projects to implement the recommendations that emerged from the surveys.
As Executive Director of the Department of Labor, he served for four years as that agency’s chief operating officer, overseeing all programmatic and administrative operations of an agency with 1200 employees and a budget of $100 million. While serving as Executive Director, he designed, negotiated, and implemented Connecticut’s one-stop workforce development system, one of the first six state systems in the nation. He also established a performance measurement unit for the department and implemented customer satisfaction surveys, performance measures, activity based costing, cost center budgeting, and continuous improvement teams. He is a graduate of Yale Law School.