The Performance Tool Kit
Training
Training is the key to unlocking the value of a performance management system. From the basic review of a single report to the use of multiple reports over time in order to guide strategic planning, training with all levels of staff and management is essential. The Charter Oak Group designs and conducts training to:
- Familiarize staff and management with the measures and report formats
- Identify the different types of comparisons that are available in
the reports and understand how to use them effectively to develop a
complete picture of the organization’s operations
- Integrate performance management and customer satisfaction
- Link measurement and reports to technical assistance strategies
- Link performance measurement with strategic planning and program
development
- Link performance reports with contract and financial management
- Integrate performance management system with continuous improvement
strategy