Charter Oak Group

The Performance Tool Kit

Guiding the Development Process

The process begins with the review or development of goals and objectives. At the heart of the development process is a comprehensive measurement model. The one illustrated below ensures that the organization identifies the critical measures for managing performance. This measurement model along with tools for understanding the processes and procedures for service delivery, e.g., process maps, value-added analysis, will lead to the specific measures.

Strategic and Operational Goals Diagram

Continue to Report Array


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