Performance Excellence in Contracting For Workforce Program Outcomes
Overview
Limitations
Ground Rules For The Millennium
Why Worry about This?
Structural Changes under WIA
Other Areas of Accountability
Need for Real-time Information
Elements of The Contracting Process
Monitoring
Discussion
Scope of Work (SOW)
Writing a Scope of Work
Process Map
A Critical Tool: Process Mapping
PROBLEM RESOLUTION IN THE WORKPLACE
Principles of Measurement Selection
Types of Performance Measures
The Network of Measures
Intermediate Outcome Measures
Counterbalanced Measurement
Uses of Measures in Contracting
Mini-Exercise
Linking Performance to Compensation
Renewal Contingency
Cost Reimbursement (with incentive payment)
Fixed Fee
Fixed Fee (with progress payments)
Fixed Fee (with incentive payments)
Fixed Fee (with group incentive payment)
Capitated Payments
Financial Incentives and Sanctions
Choosing the Appropriate Payment Structure
ITAs: A Special Case
"Mini” Contracts for ITA Providers
Partner Service Agreements
Operator Agreements
Exercise 1
Monitoring Methods
Observation
Principles of Asking Good Questions
Desk Reviews
The Role of Data Display in Monitoring
Data Display
Looking At Trends
Pareto Chart
Multi-Measure Data Displays
Report Formats
Prioritize Data Comparisons
Sample Report (Zoom View)
Using Run and Control Charts
Control Chart Example
Statistical Analyses
Uses of Random Sampling
Random Sampling
Instructions
Instructions
Random Numbers Table
Random Numbers Exercise
Generating Random Numbers
Elements of a Monitoring Plan
Exercise
Bringing “it” together
Using Resources Effectively
Contract Renewal
Phasing in performance-based contracting